Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Certain types of items, such as customized products or items marked as final sale, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the item is defective or incorrect, we may cover the return shipping costs, but this must be confirmed in advance.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that your bank or credit card company may take additional time to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your original item. Once we receive it, you can proceed with your new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide your order number and a description of the issue, along with any supporting photos. We will assess the situation and may offer a replacement or refund based on our evaluation.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Please allow up to 48 hours for a response during business days.